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Treating Customers Fairly (TCF)

The Lifebroker website aims to be a transparent environment whereby visitors can compare products. Lifebroker customers benefit from having access to staff that are specialists in presonal protection (life cover, critical illness cover and also income protection). Lifebroker try to adhere to The Financial Services Authority's 6 consumer outcomes and drive towards the outcomes that are relevant to the Lifebroker business model. If you are not aware of the 6 'Treating Customers Fairly' options are, they are listed below;

Lifebroker corpotate features:-

• Fair treatment of customers is central to the corporate culture of Lifebroker
• Products and services marketed and sold on the Lifebroker website are designed to meet the needs of identified consumer groups and are targeted accordingly
• Lifebroker provides clear information and keeps you appropriately informed before, during and after the point of sale
• Lifebroker does not provide financial advice
• Lifebroker aims to exceed the standard that you would expect from an online broker
• Lifebroker clients should never face post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

If you feel that the Lifebroker website could be improved so that the information is clearer please let us know as we strive to ensure that our website is easy to understand. You can do this by emailing us at info@lifebroker.co.uk.

You can download the whole Financial Services Authority Treating Customers Fairly Document here.

Lifebroker guarantees to:

1. offer better value than going direct to the insurance company
2. save you time, money and the hassle of shopping around
3. rebate commission
4. store your personal information securely
5. not pass on or sell your personal information